Customer Testimonials
Needed an oil change on the road travelling Got me in right away and the service was great thx appreciated
I had a great experience at this dealership, and Devontae made the entire process smooth and stress-free. He was professional, friendly, knowledgeable, and took the time to make sure all my questions were answered. He made me feel comfortable throughout the process and never made me feel pressured. It’s not every day you come across a salesperson who genuinely cares about helping their customers. If you’re looking to purchase a vehicle, I highly recommend asking for Devontae. Great customer service and an overall excellent experience! I would definitely recommend this dealership to friends and family.
I go to my standard oil change place. What used to cost $58 suddenly cost $120. I asked him why. He said inflation. I told him that is nonsense, inflation isn't marking up at that level - double. I asked him if I would get it cheaper at the dealer. He said "probably not." I called the dealer right in front of him. $80.29. I confirmed on the phone $80.29, so the guy could hear. Yes sir, said Brown Honda. I immediately left for Brown Honda. Every time I go there it is exemplary service and care. I will not go ... Read More Google - Oct 21, 2026
Great service,courteous and super quick.
I can’t say enough great things about Jose Ruiz at Brown Honda! From the moment we started working with him, he was incredibly friendly, professional, and genuinely focused on making sure we had the best experience possible.
Jose took the time to answer every question we had and was extremely knowledgeable about everything we asked. He never made us feel rushed or pressured. Instead, he treated us like VIP clients throughout the entire process and made us feel like our needs actually mattered.
I’ve dealt with several car salespeople over the years, and Jose is by far one ... Read More Google - Oct 12, 2026
We traveled from Clovis NM to Amarillo and in less than a few hours we purchased our next vehicle. We had been searching for days online for a great deal and we found it here. It was our salesman Ethan that was very responsive to our questions and made it happen quickly. He didn’t give us the run around and this saved our busy family a lot of time. Glad we gave them a shot.
Very good experience with this dealership come by and see Luis Loya he is a great one
Micheal Grady helped me with my new car purchase. He was super kind and explained everything thoroughly. Even at the end he was super busy with other customers he would still stop and check on us to make sure everything was going good while we waited for the car.
The easiest process with the nicest people. We worked with a Ethan at the beginning. H was informative and not pushy at all. He never made us feel like he was trying to close a deal. My credit isn't the best but they were still able to get me approved quickly without waiting forever. When we moved over to the finance side to sign papers, Will was so informative and told us about all of the things Brown will cover for us over the next few years like oil changes, window replacement and a lot more. We will 100% be ... Read More Google - Sep 27, 2026
Sales consultant Ethan Morris was super friendly and helpful, everything went easy and quick! Everyone there was super friendly, and helpful from the time I arrived. Roy helped me out while Ethan was on a test drive, and Will from finance was super friendly and quick.
We were traveling from E Texas back home to SW Colorado. After a serious and dangerous night of car trouble on the interstate, we drug suitcases and bags into the dealership looking for help. We received the best customer service we have ever received. Jose Ruiz met us at the door and got us right into the vehicle we were looking for. It didn't take long to establish an out the door price and we then met with Will Clowe in Finance. This is where things got even better. We went over warranties offered by Honda, which are great, ... Read More Google - Jun 15, 2026
I cannot say enough great things about Michael Grady at Honda!! He was absolutely amazing from start to finish! 😊 He was so friendly, kind, and easy to talk to, which made the whole experience so much less stressful and actually enjoyable.
Michael took the time to answer all of my questions, explain everything clearly, and make sure I felt comfortable every step of the way. He went above and beyond to help me and never made me feel rushed or pressured. His positive attitude and genuine care for his customers really shine through!
If you’re looking for someone who ... Read More Google - Jun 1, 2026
10/10 get with Tim Flores asap!
Great service
The Brown Honda dealership in Amarillo is amazing. Not only did they make the process of buying a truck easy, they made it fun! It was such a nice change of pace to the dealerships in Lubbock. In Lubbock, the salesman tried to guilt us into financing against what we were wanting to do by telling us "Please, I have a family to feed". So taking our business to Amarillo was the best decision we could have ever made. Chris Pointer took great care of us. He knew what we wanted and was able to draw up all ... Read More Google - May 1, 2026
Lovely staff, we are always well taken care of here. Shout out to Chris Pointer, who sold us the vehicle and to the guys in the service department. Wonderful job!
Addison Banner was very attentive to our every need and question while buying a car. She got us in for a test drive and made the same day buying process seamless. We will always consider buying with her first! Thank you Addison!!
Roberto Mendez a great guy help us get in a vw and done everything to get us in it
Roberto Mendez went above and beyond to get us approved.
Here at Brown Honda, salesperson Michael Grady ensured that everything included in our vehicle transaction went quickly and smoothly. His knowledge of the different models and offerings allowed him to easily answer all questions with ease. He was personable and welcoming and that made for a very pleasant interaction and deal. Our new Pilot is incredible and we are looking forward to enjoying it.
Also, the individual in finance that we met and completed the deal with is named John Thurlow. What a veteran he is in terms of all things finance. Any questions were answered with precision and he ... Read More Google - Apr 13, 2026
Here at Brown Honda, salesperson Michael Grady ensured that everything included in our vehicle transaction went quickly and smoothly. His knowledge of the different models and offerings allowed him to easily answer all questions with ease. He was personable and welcoming and that made for a very pleasant interaction and deal. Our new Pilot is incredible and we are looking forward to enjoying it.
Also, the individual in finance that we met and completed the deal with is named John Thurlow. What a veteran he is in terms of all things finance. Any questions were answered with precision and he ... Read More DealerRater - Apr 12, 2026
Felt like I wasn’t getting the best deal. People didn’t seem honest or genuine.
I purchased a new car recently with the help of Michael Grady, Jonathan, and Andrew Michael Kevin Clowe! I definitely recommend this location they all are very helpful and overall the best Michael exceeded my expectations!
I got my car almost a month ago and my buying experience was amazing! My salesman Jose was extremely nice and made the process amazing! Love my car so much! Thank you Brown Honda!
Amazing person. Warm heart. Tries to do the best for you even when your situation isn’t the best. 10/10 would recommend to everyone
Roberto was amazing! helped us so much.
Had a great experience. Michael was upfront, honest, and answered all the questions I had. I never felt pressured into anything I didn't want, and the buying process was smooth and quick.
I Bought a car from Brown Honda. The experience was great! Judd Holler did an excellent job of finding us a great deal on vehicle.
Awesome and friendly experience. Went in not expecting to qualify for much and walked away with a brand new car thanks to Judd and Andrew!!! Highly recommend checking them out.
We had a great experience purchasing a used car at Brown Honda in Amarillo. Our salesman, Ethan, was incredibly kind, patient, and helpful throughout the entire process. We came back over several days to test drive different used cars, and he never made us feel rushed or pressured. The buying process was smooth and flawless, and the finance manager was informative and respectful—even when we chose to use our credit union. Overall, it was a positive, stress-free experience, and we look forward to doing business with Ethan at Brown Honda again in the future.
Robert was very kind and invested in trying to get me my Lexus at the most affordable price. He was just as excited as I was when I got approved! Will recommend him to everyone!
Coming from Athens, GA to California I had a bit of a battery issue right outside of OKC toward Amarillo. Stephanie got me in and out in a little less than an hour without an appointment for a battery and a tire rotation. Super efficient and kind! Oh they also had a nice waiting room that my cats and I could hang out at in the meantime haha.
Quick and good
Sending a heartfelt thank you to Brandie Stewart and the Services team at Brown Honda. My son was traveling from New Mexico to Dallas when his Honda Pilot broke down and had to have his car towed into the Service department at Brown. Brandie was incredibly friendly and helpful to my son who knows nothing about cars and the Service team was able to get the Pilot repaired and back on the road in less than 24 hours. So grateful to the Brown staff (especially Brandie) and will be recommending the dealership to any friends or family looking for the reliability ... Read More Google - Jan 28, 2026
Roberto was very helpful and honest with me and got me in the car I needed.
PCS’d into Cannon AFB and needed a ride fast. The dealership went above and beyond—Judd personally picked me up since I didn’t have a second driver. I ended up leasing a new Honda, and Will was great about clearly explaining the lease and financing side without any pressure. Overall, the entire team was friendly and welcoming. Really smooth experience during a stressful move. Highly recommend.
I had the absolute best buying experience at Brown Honda. Chris Redden went above and beyond and got me the perfect used car. If I could give Chris Redden and Brown Honda 10 stars, I definitely would.
Great experience
Jud was so great! I mean, Oh. My. Gosh. He sold the hell outta that car! What a guy! Wife and I went in to look at a minivan for the fam-damily and he got us fixed up right! Need a car? Go see Jud at Brown Honda. OMG, he can sell those cars!
Had an amazing experience with Roberto! Very kind and professional. Walked in just wanting to browse and went home with a new car and all within my budget! Never felt pressured and overall great experience from Robert to Will in finance, I couldn’t be happier and will definitely recommend (:
Chris Redden was an absolute god send he will help you and brown Honda treats you like family I would definitely buy more from here came all the way from New Mexico that’s how good they are
Robert was so patient with us and made sure we found exactly what we didn’t even know we wanted. We are so grateful to him for all his help. Amazing deal was made with Robert guiding us through the process. He made it painless with no pressure. Thank you!!
A big thank you to Mr. Chris Cooksey! For outstanding customer service, keep up the great work. Mrs. Rosario Torres
Fast great friendly
I have always had service done at Brown Honda as I work in Amarillo, but I usually bought my Hondas from an out-of-town dealership. We went to Brown Honda to look and test drive models. Jud Hollar met us in the lot and took us on all our test drives. We priced the Honda Passport we decided to purchase with several dealerships, and Brown Honda negotiated with us to give us a fair deal and keep our business in Amarillo. Jud Hollar was a gentleman throughout the entire process. In fact, about 3-4 weeks after our purchase, he called to ... Read More Google - Dec 11, 2025
We're in town visiting and saw the vehicle we where looking at buying. Stopped to look and got a good price so we bought it. They had it prepped and we where able to drive the 2 hours home. Good job guys!
Great service Jose did an amazing job he's very professional and I left with the car I wanted
Did my rear main seal on my acura now my axel and my passenger side sounds like its going fall off.but what can I do. Probably just charge me some more when I bring it in. Already over $4000 in parts and service and just got it in August . Its ok..ill figure it out.for the most part it doesn't leak anymore. Was going to take it back for the transmission leaking but they simply forgot to put the hose clamp back on the line. Good thing I caught it before my wife drove it. Probably would of ... Read More Google - Oct 27, 2025
Don't deserve any stars. I cant describe how much this dealership has caused so much heartache and financial issues. PLEASE DO NOT BUY FROM THIS PLACE AND SPEACIALY DO NOT TAKE YOUR CAR TO THE SERVICE DEPARTMENT!! WORST PLACE. Bought a used Acura from them in August and the car has been in the shop more than I had it to drive. Took car in for a small oil leak. come back out with a new issue. take back to fix, come back out with even more issue. issues that never even existed.. and why. cause the service dept ... Read More Google - Oct 26, 2025
Absolutely the worst I'll never go back to that dealership only a little bit of mileage on a brand new Volkswagen Atlas and it already broke and the people in service were terrible charging us way more money never again I'll stick with my Toyotas!!! They had his paid $3,000 after they serviced it in the very next day it broke and did the same thing again and then they wanted 700 more dollars after that terrible people terrible service terrible place just a big waste of time and money
I had a poor experience at Brown Honda. I made a deal over the phone with a salesman for a lightly used Honda odyssey that was Honda certified pre-owned. Him and I negotiated and made a deal for the price via phone call. I drove from OKC with a cashiers check after putting a $500 deposit down. When I arrived I found a few small issues (not a a huge deal but still relevant) - multiple pink stains on the seats and bad scratches on the rear lift gate. But the two egregious issues were a severely cracked windshield in the ... Read More Google - Aug 28, 2025
I was looking to purchase a fuel efficient car for a long commute and I came in to talk. I don’t believe there was another customer in the store or on the lot. When I asked what they had, the salesman made a quip that I should just look online. I went to around 8 dealerships in town and this is the only one I encountered a staff that was so unhelpful. He quoted the lack of competition around the area and that they were priced to beat everyone within a 300 mile radius as a reason they don’t “negotiate” ... Read More Google - Aug 26, 2025
If I could give zero stars I would.
I bought a brand new 2025 Honda Accord which Brown Amarillo brought in from Houston because they didn’t carry the one I wanted. It came in with more miles than we were told and scratches from “transport” on the hood. Deep scratches. Although Brown had the scratches fixed it took longer than I was told. So right off the bat I had a loaner car after buying a brand new vehicle for 7 days or so. I should have tried to return it at that point. There was also an issue with the ... Read More Google - Aug 26, 2025
So the buying process was great, super friendly no pressure environment.
BUT it ends there. They preach family values, integrity and quality but that goes out the window once the ink is dry. So to keep it short I do not recommend this dealership. My car was at the dealership 5 times due to a “simple” (their words) hood sensor they assured me they would fix which escalated to an even bigger problem, trying to talk to anyone to find a solution was like pulling teeth and felt they were actively avoiding us, car was dead in my drive way for ... Read More Google - Jun 17, 2025
Took my Acura in to get oil changed a few times . The mechanics stole a new battery switched out with an old battery. The mechanics also took a fuse out that operated the running lights . I’m also convinced they caused a leak in the AC . I don’t use them anymore. Trash
I bought a GMC 3500 my experience was stressful. I put 17,500 down. Not even a week after I got my truck. The AC wasn’t working. So my truck had to be in the shop for two weeks waiting for parts as well. But what bothers me is that my truck had a dent in the front and they said they were going to drop the prize $1000 but me signing the paper at the end I lost the focus on that because we were discussing so much about the warranty that wasn’t necessary so I completely forgot about the thousand ... Read More Google - Apr 21, 2025
Rude sales lady hung up on me and had attitude won't be buying from here
Rude and unkind manager by the name of Jerry. Ending buying a car for my wife she did not want.
They are not professional with the customer. I bought my truck with them, everything was going well until a few days ago when I received a charge from EZ Tollpay. I contacted them because that charge was not mine. They said they could not help me, that I would take care of solving that problem and paying the debt. It was their mistake because they put my license plate number on another truck and now I will have to pay that charge. I share my experience so that you think carefully about whether you want to buy a car with ... Read More Google - Oct 1, 2024
Terrible service. You walk in and it’s like no one wants to work. We came in for an appointment and the salesmen, Ruben Garza, didn’t even show up. No one cared that we were just waiting there and left. So sad that work ethic doesn’t exist here.
Walked in to see about a car that was on the lot talked to Pham. He was unprofessional and rude so if you like being treated like dirt than go here and ask for Pham. Wouldn’t spend a dollar here
Imagine you're all excited to test drive and buy your new car, then was greeted by an employee with an upset face, answering your question with few words. It was such a bad experience that I didn't even want to do business here even though I liked the car.
If I could post 0 stars I would literally tell me over the phone with my score in approved for this rate and that payment then few hours later oh nvm gotta try something else. Just wanna waste peoples time honor what you told me and quit wasting my time
Highly recommend taking your business elsewhere if you’re shopping for a used vehicle! Purchased a $60,000 vehicle and after only 2 months of ownership discovered 4 separate issues that were pre existing conditions. Brown would fix the problems sure, but at my cost which they quoted $5600. They do not take care of their customers.
I want to give it to 0 review, because every time I went to this company the dealer people always have those upset faces. Maybe you guys should treat your customers with respect and we have no problem with you guys. And definitely not going back!!!!🫤👎🏼👎🏼
The worse customer service I have ever seen!
I bought a car from them 6 months and I found it the screen was turning off and back on so I told the sale agent they need to fix before I can sign on the deal and he promised me they will so I went to sign the deal and they said they don’t have that part but since you bought the warranty on the car you can go to Ford dealership and you will only pay $100 for the deductible and the warranty will take care of the rest. I come ... Read More Google - May 19, 2023
I took my car in for an issue that should have been fixed before I bought the car. But, when I took it for them to fix. Someone there stole my Apple Watch and my Oakley sunglasses. When I asked the manager he said “I pay my people well enough to not steal. But that was the only solution they offered.. no answer, no investigation, nothing…
From the start it was a bad deal they told me the car was 2020 when in reality it was a 2018, they tried to give me a free warranty for their mistake but ended up charging me for it. I went back to correct it and they ended up refinancing me with another bank but turn out the car was financed with 2 banks. They ended up running my credit 3 times on top of this as well. When told about the conflict all they wanted to do was give me a check for the difference but in honest reality the number they ... Read More Google - Mar 8, 2023
Haven’t been very helpful and a little rude. Love my car but my overall experience has been Poor.
We have always bought our cars from Brown Honda and use to love their service. December 15th, 2022 we came and bought a 2022 Honda Pilot. Our sales man was Pham. That day, there was a system error and he was unable to print out the documents that we signed showing the account and all the coverage. He said he would email it. 2 weeks go by, no email came. When we called him to mail it instead, he seemed annoyed and said he will do it. Another 2 weeks go by, still nothing. We called and he said he gave it to the ... Read More Google - Jan 25, 2023
I would highly suggest that you not get your tires from this place if you have to get an inspection...go to discount tire!!! If it is a specialty Tire, you will have to wait a week to get a tire...I'm not sure who can go without thier car for a week...I cant...and you WILL NOT get reimbursed if they are closed and you have to get a tire fixed
We bought 4 vehicles here. Great service until our Outback needed a 4th battery at 38,000 miles. Final outcome was to purchase a non Subaru battery at our expense.
Please don’t do business here the salesman Elijah is rude and hateful and it’s supposedly some policy that this dealer can’t do co-signers unless they are in dealership so don’t even try go somewhere else. If they try to run my credit app after the FACT I will sue. Please avoid.
Went to look at Pilots, sales person acted like he could care less to make a sell. Ask a question you got a smart answer acted like it irritates him to ask anything. Had a car wife really liked but left due to the rudeness of the sales person. How this guy is in sales baffles me.
Best experience ever with a new car. Jonathon Baker helped us with a new Accord Sport. Afterwards, he sensed my wife wanted several features the Sport did not have, so he called with an amazing offer to upgrade us to an EX-L model, which was just delivered to us. With such amazing service, I've ordered a new Ridgeline truck, scheduled to arrive within a few weeks. Don't see his name down below, but Jonathon deserves a 5 star plus rating. Thanks Jonathon and Brown Honda!
Worse Used car buying experience ever. Definitely buyer beware at this location. Purchased are used vehicle from this location two months ago. Within 24 hours vehicles check engine light brake control and cruise control malfunctions. I know that I purchased and as is. But after me and the family had purchased three new vehicles from this dealership with nothing but high praise for their integrity and business practices. Used on the other hand was a completely different situation. Bought a used vehicle from them for $13,000 maybe I paid a little bit too much for it but with their reputation of excellent ... Read More DealerRater - Apr 2, 2022
2ND REVIEW! I HAVE HAD MY PHONE NUMBER FOR SEVERAL YEARS! I AM ASKING BROWN HONDA TO PLEASE! PLEASE PLEASE!!!!
MAKE SURE TO HIGH LOGHT YOUR 359 PREFIX! I GET CALLS FOR BROWN EVERY SINGLE DAY! I UNDERSTAND PEOPLE CAN EASILY CONFUSE TJE PREFIX VUT ITS RIDICULOUS WHEN I RECIEVE 2-10 FALLS A DAY. I AM NICE ABOUT IT BUT SERIOUSLY IM ABOUT TO START HAVING FUN PLAYING RECEPTIONIST. ITS WORSE THAN THE EXTENDED WARRANTY SCAM. I CALLED BEFORE TO SPEAK TO SOMEONE AND ALSO DID SO TODAY AND HIGHLY DOUBT ILL RECIEVE A CALL BACK! IM JUST ASKING TO PLEASE ... Read More Google - Mar 16, 2022
Took my car in there to have transmission fluid checked . They cracked my transmission with the fill plug. I called and told them and they told me that wouldn’t let it leak but it does leak and leaks from there. Leaks so bad that fourth and third are messed up now. There fix was putting jb weld on it that didn’t hold.
I had the worst customer service. We bought a car from Eli, who was awesome. After about 2 months our windshield started to crack. We went in and got the crack filled. After about 2 weeks it cracked again. We took it back and the collison place said they would replace it. We scheduled an appointment at 8am to get it replaced. We drove from San Angelo expecting it to be done that day. We called them up at around 12 and they said it had just gotten in. We called back a few hours later and they said they have to keep ... Read More Google - Jan 19, 2021
Bought a used 2009 Hybrid Civic with 97,000 miles in 2016 to use for non-emergency medical transport. Had Brown Honda perform 100,000 mile service as well as repair small oil leak & worn out right front CV axle. Upon picking up car, noticed it had been washed & whomever did it literally blasted some of the paint off of its after-market hubcaps. Paul Parrish said that they’d provided a complimentary wash, but weren’t responsible for me, (recently), putting cheap hubcaps on it, so they weren’t going to replace them.
Upon complaining to the service manager, Steve Parrish, I was asked how ... Read More DealerRater - Nov 15, 2020
We had ordered parts from them to replace on a vehicle. We had returned some parts and waited for a refund. We called periodically and every time it was something else. They want specific part numbers which I could not give them because they never gave us a return receipt. When we last spoke t them the guy that answered the phone he said its not his job to keep track of what comes in or what comes out. They flat out would not help us. First they order a surplus of what we actually needed then they refuse to ... Read More Google - Nov 6, 2020
We have been loyal customers for well over 20 years.
This review focuses completely on the fact that while I was in their service department for an inspection & oil change, NO ONE in the service department wore a mask to protect others from COVID-19.
I pulled into the Service Department Drive-thru and got out (wearing a mask), and as usual a person came out to my care to ask what I needed (No Mask). When I came back to pick it up about 1½ hours later, I walked into the office, Wearing a Mask, to pay the bill. There were 3-4 ... Read More Google - Nov 2, 2020
Went in with our Acura and we told them what was wrong. Sat there for 2 hours for them to tell us what we told them was wrong. Quoted us quadruple for the part. We know they didnt actually check our sensor that we told them was the issue cause you have to pull battery out and when we got into car it wasnt reset. We ended up not actually needed ANYTHING and fixed it ourself in 37 mins.
... good persons work here’ the culture at this establishment is not one of community Leadership and example. “Zero” masks worn. Surgeon wear mask because they prevent.
Unprofessional uncaring staff given word means nothing. Will never buy a car from there again
BUYER BEWARE!
We purchased a vehicle through Brown Honda. In the agreement it was listed the vehicle and a second key fob.
Conveniently, they did not have any extra fobs in stock that day, but reassured us we would have it within a week.
At the time of sale, we signed an agreement for the vehicle and the 2nd fob. I did see the finance clerk scan it with the other records, yet we did not receive this paper in our paperwork. A fact we were not aware of until we needed to prove what was agreed on.
We are ... Read More Google - Aug 15, 2020
Mechanics show a lack of knowledge/expertise for honda cars. And labor cost are some of the highest I've seen considering how many things they overlooked the first time i went in to get the AC fixed. Props to the speed of service but that means nothing when they get payed and manage to fail at their job and fix nothing.
I ordered some floor mats online and waited a week and never heard anything from Brown Honda. When I checked on line it said they were discontinued. No one emailed me or contacted me about this. They operate at a very low competency level. Go somewhere else. Here's their response: The order status was updated on April 7th, the same day the order was cancelled, the reason entered was that the part was discontinued.
Once we update it on our end the transaction is closed, from there it is up to the customer to check for updates to the ... Read More Google - Apr 11, 2020
Walked in and was immediately greeted by the receptionist AND 3 salespeople. Ed offered us a drink while we looked at Accords. He was very knowledgeable. They offered us a great deal. We did our homework before we got there. Finance person was great. painless! We were shown how to get our oil changed and even thanked by the Sales Mgr, Mr Bookot? before we left. Best buying experience we have ever had!
Very unhelpful and rude. Needed to know if I could get a loner when they worked on mine. Jason got on the phone and Got short with me right away! Don't buy there!
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